Service Desk Administrator

On behalf of our well-established, privately owned client based in Camberley, who proudly boasts a 35-year tenure within their specialised service sector, we are seeking a dedicated Service Desk Coordinator to manage service desk operations.

This pivotal support role is essential to the business, with the primary function focused on delivering exceptional customer service and enhancing the overall efficiency of service operations.

Key Responsibilities:

• Manage service booking requests.

• Coordinate the dispatch of service engineers.

• Support the logistical coordination of the daily diary.

• Ensure timely and professional communication with customers.

• Schedule routine services, quoted work, and revisits for faults.

• Close completed jobs in the system.

• Provide support to the Service Desk Manager.

• Assist with key accounts as required.

• Log and manage customer complaints.

• Act as the first point of contact for clients.

• Support field engineers with job requirements.

• Ensure necessary equipment is ordered and booked for jobs.

Benefits:

• 28 days of annual leave per annum.

• Competitive salary based on experience and qualifications.

• Opportunities for career progression and professional development.

• Complimentary gym membership (Farnham & Farnborough).

• Supportive and collaborative team environment.

• Employee discounts on company products and services.

• 15-17% discount at Seasons Surrey restaurant.

• Birthday off.

Please Note:

Due to a high volume of applications, we can only contact candidates whose skills match the positions currently available. If you do not hear from us within one week, please assume your application has been unsuccessful on this occasion.

In line with GDPR regulations, we will need to contact you via email, telephone, and/or text message to proceed with your application. To receive future job alerts, you will need to provide consent through our marketing preference options, which will be sent via email. Source4 is an equal opportunities employer and complies with all relevant UK legislation.

Successful applicants will be required to complete a full registration with one of our consultants, which includes providing a current passport, any relevant visas, proof of address, completing relevant assessments, and participating in a competency-based intervie