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This permanent role is critical in maintaining the high-quality delivery of IT services to their customers.
Key Responsibilities:
- Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person requests
- Log, update, and manage all calls through the IT call logging system for our client support of software and hardware in the operational environment
- Manage software licenses, including ordering and distributing software
- Safeguard the confidentiality, integrity, and availability of company and customer information
- Allocate technical calls to the appropriate resolver group, initiate escalation procedures, and manage incidents
Job Requirements:
- Experience in an IT Service Desk environment
- Familiarity with Office 365 and Microsoft Azure
- Understanding of mobile telephony and smart devices
Benefits:
- Permanent role with stability
- Opportunity to work within the prestigious Defence & Security sector
- Structured and supportive on-site work environment
- Collaborative team culture
- Employee benefits package
This position is based full-time on-site at the Farnborough office with staggered shift patterns to ensure comprehensive support coverage.
If you have experience in IT Support, this is an excellent opportunity to further your career within a dynamic and secure environment. Apply now to join our client's dedicated team in Farnborough.
