Senior IT Support Engineer

Senior IT Support EngineerShackleford, near Godalming, SurreyAbout UsinTEC Education specialises in education technology, providing independent schools and colleges with reliable, safe IT systems and support that foster quality, innovation and excellence in learning.With a dedicated office in Guildford, Surrey, and as part of the UK-wide inTEC GROUP, our team of over 100 ICT experts delivers tailored solutions to help organisations work smarter through technology.We are now looking for a Senior IT Support Engineer to join our team on a full-time, permanent basis. Hours are Monday to Friday from 8:30 am to 5:00 pm and approximately 20 Saturdays per year, 08:50 am to 12:30 pm (8 Saturdays in winter term, 6 in spring term and 6 in summer term).The Benefits- Salary of up to £37,800 per annum- 30 days’ annual leave to be taken during the school holidays, plus bank holidays- Lunch is provided during term time- Free family use of school facilities in school holidays - e.g., swimming pool- Access to School councillor service- School fee discount for current members of staff- A Personal Development Plan, including training through inTEC EducationThis is an exciting opportunity for a skilled IT professional with experience in Microsoft systems administration to step into a vital role, supporting, maintaining and developing IT at Aldro School.You’ll have the chance to work in a dynamic, growing company where your expertise will directly impact learning experiences, ensuring that technology supports innovation and excellence in teaching.What’s more, with access to a personal professional development plan alongside a range of fantastic benefits, you’ll continue to advance your skills and grow in a supportive and engaging workplace.So, if you’re ready to make a difference in educational technology, read on and apply today!The RoleAs a Senior IT Support Engineer, you will oversee the delivery of a first-class IT support service to staff and pupils at Aldro School.Working closely with the inTEC Education Service Manager and the school’s Senior Leadership Team, you will maintain servers, networks, end-user devices and cloud systems, ensuring a reliable and innovative IT environment for staff and pupils.You’ll manage and resolve support tickets within the service desk, escalate technical issues and undertake routine maintenance of classroom IT, making regular checks on equipment to ensure smooth teaching and learning activities.Ensuring all systems are safe for pupil use, you'll work closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.Additionally, you will:- Monitor IT systems and the network for viruses, malfunctions and errors- Update the school’s IT asset register and documentation for all IT systems- Support various IT projectsAbout YouTo be considered as a Senior IT Support Engineer, you will need:- At least three years’ experience in a similar role- Microsoft systems administration experience (Windows Server, 365, Entra ID, Intune, Azure)- iSAMS experience- Excellent interpersonal and communication skillsPlease note, the successful candidate will undergo an enhanced DBS check.This position carries a two month notice period (after an initial three month probation period).Other organisations may call this role IT Support Analyst, Helpdesk Analyst, IT Support Engineer, Senior IT Technician, Systems Support Engineer, or Technical Support Engineer.Webrecruit and inTEC Education are equal opportunities employers, value diversity, and are strongly committed to providing equal employment opportunities for all employees and applicants for employment.So, if you can see yourself thriving as a Senior IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.