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- Being driven and self-motivated.
- Good telephone manner, strong relationship building and customer service skills.
- Ability to use your own initiative and problem solve quickly and efficiently.
- Outstanding communication skills at all levels, both written and verbal.
- IT literate (MS Office, Excel and Outlook).
- Processing incoming client and provider documentation - including copying, checking, certifying, and scanning.
- Regularly communicating and updating clients and lenders of case status, and to progress the case status, via telephone, email and letter.
- Handling sensitive information in a confidential and professional manner.
- Work closely and collaboratively with other departments in the provision of great service, for example protection consultants in administering insurance cases.
- Work closely and collaboratively with other direct team members in providing the service to clients, to mutually cover absences under the “Buddy” system and provide other necessary support.
- Support and uphold other general reasonable task requirements ad-hoc, as required by your line manager.
- Comprehensive training and development.
- Collaborative and supportive team environment.
- Clear career progression path..
- Perks at Work – Discounts on products and services inc electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
