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Administration Assistant

2i Recruit Ltd
Posted 20 days ago, valid for 5 days
Location

Farnborough, Hampshire GU14 8HJ

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

Health Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is looking for an Administration Assistant to support the Customer Care team for an 8-month contract.
  • The role requires a proactive individual with strong time-management skills and a dedication to customer satisfaction.
  • The position offers a salary of $40,000 per year and requires at least 2 years of relevant experience.
  • Key responsibilities include managing customer complaints, collaborating with the team, and analyzing feedback for reports.
  • Company benefits include a comprehensive package, hybrid work, social gatherings, extra leave days, and on-site parking.

Our client is seeking a dedicated and reliable Administration Assistant to support our Customer Care team for an 8-month contract. The right candidate will play an important role in ensuring customer satisfaction contributing to the overall success of the company.

Company Benefits:

  • Comprehensive Benefits Package: Including health insurance, pension, and more.
  • Hybrid
  • Company social gatherings
  • Extra leave days
  • Parking on-site

Key Responsibilities:

  • Manage and resolve customer complaints, queries, and feedback via phone, email, and written correspondence, ensuring accurate logging in the company’s CRM.
  • Collaborate with the customer care team to address issues and identify trends.
  • Work with suppliers and factories to resolve complaints and incidents.
  • Assist in analysing customer feedback, preparing reports, and contributing to the monthly Customer Care report.

Experience and Skills Requirements

  • A proactive individual with a positive mindset
  • Dedicated to meeting the needs of customers and consumers
  • Strong time-management skills to meet deadlines and handle multiple tasks efficiently.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.