Service Retention Programme Consultant

UK Service Retention Programme Consultant (Hybrid role with visits to Farnborough Office)

£35,000 per annum plus benefits

Full time

The Retail Performance Company (rpc) is a young vibrant and growing company established 10 years ago in Munich, Germany. Early 2016 the UK arm of the business was permanently established with the vision of becoming one of the leading markets for this globally established business. With this key focus rpc are looking for a dynamic individual with a "can do" attitude filled with personal drive and team spirit.

rpc are currently recruiting for a UK Service Retention Programme Consultant. This is an exciting and unmissable opportunity to be an integral part of the UK team for this vibrant and ambitious provider of consulting, coaching and training in the sphere of omni-channel presence for retailer focused companies- helping them shape their presence across the physical and digital world in order to create a consistent retail experience.

The overall purpose of the role will be to offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing retention & revenue generation.

Key Accountabilities

• Support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement; with a heavy focus on aftersales retention & initiatives to maintain & grow customer loyalty.
• Lead in-person retailer visits to completion: Health Check, visit slide briefing, on-site product & sales training.
• Regularly align with key Marketing, Sales & Customer Support team stakeholders within the client organisation on relevant performance, initiatives, & support topics.
• Attend regular development & progress meetings with development agencies.
• Lead retailer meetings: crafting & producing meeting materials & content.
• Conduct thorough retailer assessments, emphasising the key areas of improvement.
• Participate in weekly virtual meetings with the Service Development team.

What rpc are looking for

• Flexible, adaptable and professional approach to work with a can-do attitude
• Strong interpersonal and communication skills.
• Highly motivated with the ability to motivate others.
• Responsive team player.
• Able to meet tight deadlines and work well under pressure.
• Actively seeks improvement in all aspects of work.
• Enjoys new challenges.
• Continually seeks to improve customer satisfaction
• Can do attitude with a strong focus on solutions.

Essentials

• Advanced Microsoft abilities including Word, Excel, PowerPoint
• Intermediate Outlook skills
• A strong business acumen
• Strong communication skills
• Proven business development & coaching skills
• English (native level C2)
• Valid UK driving license

Desirables

• 4+ years of experience in customer success: Automotive industry, B2B sales, Project management & coordination (preferably within Automotive)

• Bachelor’s degree in business or business related

What rpc offering

• £35,000 per annum
• Performance Bonus
• 25 days holiday (plus bank holidays)
• Company Car and fuel card for travel by bus (Mileage based)
• Company benefits including Private health care, Death in Service, Medi-cash, Enhanced Sick Leave, Enhanced holiday scheme, Apple products and much.

By submitting your application to hr inspire you are providing us with permission to retain your data for up to two years. hr inspire promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.