Back to searchCustomer Service Administrator
Sammons Recruitment Ltd
Posted 4 days ago, valid for a month
Farnham, Surrey GU9 7NW, England
£24,000 per annum
Full Time
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Sonic Summary
- Our client is looking for a Customer Service Advisor who is passionate about delivering outstanding customer service and creating a positive experience for clients.
- The role requires previous experience in a customer-facing position and offers a salary of £22,000 to £25,000 depending on experience.
- Key responsibilities include handling inbound customer calls, efficiently managing requests, and ensuring compliance with data protection regulations.
- The position provides various benefits such as 22 days of holiday, professional development support, and access to a healthcare cash plan.
- Working hours are Monday to Thursday from 8:30 am to 5:30 pm and Friday from 8:30 am to 5:00 pm.
Our client is seeking a dedicated Customer Service Advisor to join there dynamic team and be the first point of contact for all customer inquiries.
If you thrive in a fast-paced environment and enjoy going the extra mile for customers, this role is perfect for you!
Key Responsibilities
Handle inbound customer calls promptly, providing professional and friendly assistance
Understand and anticipate customer needs by using effective questioning techniques
Efficiently manage customer requests, ensuring first-time resolution through available resources and tools
Accurately log all customer interactions and ensure compliance with data protection regulations
Identify and recommend additional products or services that could benefit customers
Reassure customers with a positive attitude and confirm that all their details and needs are accurately captured
Quickly escalate unresolved issues for prompt resolution and provide feedback to management to drive service improvements
Key Skills
A genuine passion for delivering exceptional service and maintaining client satisfaction
Excellent verbal communication skills, both over the phone and face-to-face
Previous experience in a customer-facing role is essential, whether over the phone, in retail or in person
Ability to handle multiple tasks while maintaining accuracy in customer interactions and data entry
Benefits
22 days holiday, increasing to 25 with each year of service
Comprehensive professional development support, including study programs
Access to a healthcare cash plan and wellness benefits
Enjoy a range of employee benefits, including a cycle-to-work scheme and discount perks platform
Monday to Thursday, 8:30am to 5:30pm and Fridays, 8:30am to 5:00pm
Is this is the role for you Apply Today!
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click herefor further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
