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Our client is a leading provider of accountancy services to the construction and logistics sector.
They are looking to recruit Customer Services Administrators to join their team based in their busy Farnham offices.
As a key member of the Customer Service Department, you'd be a central point of contact for all customers, providing outstanding customer service.
In this Customer Service Advisor role, your duties would include:
- promptly answering inbound calls from customers
- pre-empting customer requirements through active listening and use of multiple questioning methods
- working effectively and efficiently when dealing with client requests, multitasking where possible to complete notes and log any queries
- ensuring all calls are compliant with Data Protection
- listening to the client’s requests, confirming all data and reassuring them through use of positive language
- suggesting or recommending other relevant products that clients may find beneficial
- resolving customer queries first time, using all knowledge sources and content available via the Help Centre
- escalating any customer concerns or complaints for quick resolution
- using customer feedback to inform line managers of potential issues and ideas for improvement
If you have experience in customer service, in a call centre, or as a customer service representative, customer service assistant, or customer service agent, apply for this Customer Service Advisor role today, and take the first step towards your new career!
Working hours are Mon-Thurs 8.30am-5.30pm, and 5pm finish on a Friday
Essential Skills
- A passion for providing exceptional customer service
- Experience of working within a high-pace, and high-pressure environment, whilst maintaining an extremely high level of customer service
- Excellent conversational skills
- Ability to converse easily over the phone and face-to-face
- Experience working in a customer-facing role
- A resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation
Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.
Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.
We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
