Customer Service Advisor

Do you have outstanding customer service skills and a passion for providing a great customer experience?

As a key member of the Customer Service Department at IN-SYNC, you'd be a central point of contact for all our customers, providing outstanding customer service and helping to build our reputation of "customer first".

In this role, your duties would include:

• Promptly answering inbound calls from customers
• Pre-empt customer requirements through active listening and use of multiple questioning methods
• Work effectively and efficiently when dealing with client requests, multitasking where possible to complete notes & log any queries
• Ensure all calls are compliant with Data Protection
• Listen to the client's request, confirm all data and reassure them through use of positive language
• Suggest or recommend other relevant products offered by IN-SYNC Group that clients may find beneficial
• Resolve customer queries first time, using all knowledge sources and content available via the IN-SYNC Help Centre
• Escalates any customer concerns or complaints for quick resolution
• Using customer feedback to inform line managers of potential issues and ideas for improvement

We would welcome applications for this Customer Service Advisor position from candidates with the following skills: Customer Service, Customer Support, Customer Advisor, Call Centre, Customer Journey, Tax, VAT, HMRC, Rebates, Banking, Self-Assessments, Payroll, Self-employed, Workers, Logistics, Construction, PAYE, Customer Care. If this sounds like you, apply today!

• A passion for providing exceptional customer service
• Excellent conversational skills
• Ability to converse easily over the phone and face to face
• Experience working in a customer facing role
• Experience of working within a high pace, and high-pressure environment, whilst maintaining an extremely high level of customer service
• A resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation

• Previous experience working with HMRC
• Previous experience working with Self-Employed workers
• preivious experience working within Construction or Logistics

Are you IN-SYNC?

We're leading the way in self-employed financial services. Want to be part of it?

We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you'll be challenged and trusted to use your expertise and initiative to grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.