Head of Operations

Are you an experienced insurance ops management professional, with strong experience gained in an Broker, MGA, UW Agency, or composite insurer. If so, we have a role for you that will offer you a great challenge and the opportunity to move into a head of Operations role, in a truly exciting business. 

We are working closely with a genuinely great Broking group, who have shown some impressive growth over the last few years and now number 25 staff in total. They now have a genuinely exciting opportunity for someone to join their senior management team.  Speaking to the MD was a breath of fresh air. He is so passionate about the business, and what an exciting and key role this is to their growth and continued success, being his number 2, looking after all things Ops in this broker business, as such he needs someone who can roll up their sleeves and get involved with various areas of the business, in a high pressured role.

As the Head of Ops, you will report into the MD, and the Head of Commercial and Head of Private Clients will report into you, so it’s a senior leadership position within this growing broker. This is a role for someone highly organised, as there is lots of plate spinning required!    The business currently have 3 offices, and ideally they would need someone to be able to be based 3 days a week in the Surrey office. With the other 2 days being wfh. 

You will be responsible for the daily management of all things Ops in this business. The role will focus on general day to day business operations, as well as covering staffing, HR and Compliance, and being the most senior manager in the Surrey office on a weekly basis, also heading this office up. They do use an external HR company and Compliance too, so will be supported in those two areas. 

To be considered you will need a minimum of 5 years Insurance experience where you have had experience of leading and managing a successful team. You will be able to work to tight deadlines and be able to work under pressure whilst driving a customer focused culture and making solid decisions quickly and solve problems.

You will also have a proven ability to coach team members to enhance performance and service and be a confident and influential communicator with the ability to negotiate at all levels.

Experience of analysing data and MI reporting would also be preferred along with a demonstrable experience of continuous improvement and change management.

In return, the salary on offer is £60-68k, with 25 days holiday + bank holidays, pension, and after probation:- private medical cover, death in service cover and a pension, employee assistance program and an employee reward discount program too

If you would like to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment for a confidential chat!