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We require a front of house Receptionist and Customer Service Administrator based at our offices in central Farnham to ensure that all of customers and visitors receive excellent customer service.
In addition, you need to be a competent Administrator with excellent Customer Service skills to support the general office function and to provide support to the various teams across the business. Working Wed to Fri 9 – 5 with a 4.30pm finish on a Friday, we can offer a professional team environment, a front of house reception role and an hourly rate of £11.45p/h exclusive of holiday pay, with onsite parking. The role is to start on Wednesday 20th November initially on a long term temporary basis whilst we recruit for a permanent member of staff but as the interim temporary worker you are more than welcome to apply for the permanent role should the position be of interest.
The main duties of the role cover Reception, Customer Service and Administration Support duties.
Customer Services
- Answer all incoming calls and handle callers’ enquiries.
- Re-direct calls as appropriate and take effective messages when required.
- Greet, assist and/or direct visitors.
- Answer queries where possible and/or take and relay accurate and timely messages from callers.
- Regularly update customer information displays, including co-ordinating the Visitor Information Points.
- Update internal telephone records of staff contact numbers and job titles.
- Book meeting rooms and maintain a meeting room diary and ensure that refreshments such as water, tea, coffee, milk etc are available for meetings and that meeting rooms are in good order before and after meetings.
- Co-ordinate booking and invoices and bookings for facilities.
- Record maintenance issues requiring attention.
General Office Administration
- Deal with enquiries from external and internal contacts and customers.
- Assist in the planning and preparation of meetings, conferences and conference telephone calls and zoom meetings.
- Maintain a comprehensive filing system including minutes of meetings.
- Sorting, distribution franking and actioning of all post.
- Provide admin support to colleagues.
- Manage petty cash and receipts for income.
- Co-ordinate stationery orders, photocopier repairs, filing and similar matters.
- Assist in the preparation of large mail shots and preparation of material for events.
- Support project work and civic/mayoral activity as required.
- Co-ordinate arrangements for external events and attend on an agreed basis (if required).
- Check and maintain event holders public liability insurance cover.
- Prepare sales invoices for events and receive and reconcile fees and recording all income and expenditure in association with the bookkeeper.
- Maintain a database of potential and actual event attendees.
- Prepare newsletters and information relating to events.
Marketing and Publicity
- Ensuring compliance with the style and branding guidelines.
- Contributing relevant material to the content of publications.
- Developing and updating related areas of the Website
General Duties
- Implementing new programmes, projects and plans to meet aims and objectives as agreed.
- Maintaining and preparing agreed key performance indicators for projects.
- Supporting and attending meetings as and when required.
To be successful as our Receptionist and Customer Service Administrator you should have previous reception experience, be a confident and accurate administrator and have a positive and proactive approach to the customer service of our colleagues and customers. You should be fully PC literate in Word and Excel plus Outlook
Candidates will need to be available to start on 20th November and commit to a long term reception booking.
