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**Are you an experienced - Import Customer Service Coordinator **
Monday - Friday 9-5.30 (office based) Free parking
Office based in Felixstowe Salary DOE £25k-£35k
My client is looking for an experience import co-ordinator you will be reporting to the Customer Service Manager, delivering excellent customer service to all their customers and overseas partners.
This will include processing all of the import jobs from booking to delivery, including the costings, invoicing and HMRC Customs Clearance.
You will work closely with the development of all Ocean freight services.
Duties And Responsibilities
• Maintain the highest operational performance and customer service.
• Develop relationships with key customers and suppliers, as well as maintaining effective communication and relationships with overseas clients.
• Prioritise your workload to ensure all deadlines are met.
• Ensure all consignments are loaded onto their systems prior to departure either manually or via EDI.
• Ensure all the relevant information and instructions has been gained from customers to complete custom clearance on imports to allow release of cargo.
• Make sure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
• Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
• Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
• Assist with insurance claims in line with company procedures as and when requested by management.
• Complete weekly & month end routines as directed by your line manager.
• Ensure all Client SOP’s & SLA’s are followed at all times. Knowledge & Skills
• Good Ocean freight Knowledge on Imports
• Excellent customer service skills
• Excellent communication skills
• Able to work and meet deadlines
• Implement and manage systems
• Must be a team player
• Port Health requirements IPAFFS/CHED
• Computer literate - Ideally knowledge of Destin8 & CNS
