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Are you looking for a new position with a leading UK forwarder?
Do you have exceptional Customer Care Skills?
If so, then we have the position for you!
Please note: This position will look at "out of industry" experience but you must have Exceptional Customer Care experience in the UK.
Your Role
The Operational Care Specialist will be part of a team within the Operational Care Centre and responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is also responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via operational systems.
Your Responsibilities
路 Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo路 Manage operational tasks through Business Process Automation tools and all related features.路 Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.路 Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers路 Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered 路 Initiate and resolve any rate or performance discrepancies路 Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
Your Skills And Experiences路 Experience in freight forwarding or customer service is preferred.路 Strong customer service orientation路 Ability to communicate effectively路 Problem solving skills路 Ability to work on own initiative and as part of a team路 Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines路 Perseverance and resistant to challenge路 Cope with change and embrace new technologies as well as demonstrate change management mind-set
Shift Pattern: 4on/4off 7:00am - 19:00pm
Salary: 拢32,000 - 拢40,000 including 15% shift allowance
If you do not hear from us within 7 days, unfortunately your application has been unsuccessful
