Cargo Duty Manager

Right Now Group are looking for a Cargo Duty Manager to join one of our clients in the Heathrow area who are a growing Cargo Ground Handler. The client are looking for dynamic Cargo Duty Manager to join the team.

• Oversee and manage Warehouse and Clerical staff, resources, and equipment to align with operational demands and budgetary targets.
• Ensure compliance with Health & Safety and Security protocols across all operations.
• Foster employee development through effective coaching and training programs.
• Plan and coordinate shifts to meet deadlines and uphold Quality standards.
• Maintain Security training certifications and enforce Security Procedures and Requirements.
• Compile operational statistics and report performance issues.
• Address rostering concerns and liaise with staff to resolve scheduling matters.
• Handle minor disciplinary matters and conduct Return to Work interviews.
• Oversee daily operations, engaging with Airlines, GSAs, Agents, and Customers.
• Ensure adherence to Security, Quality, Company, and Airline-specific protocols.
• Possess comprehensive knowledge of warehouse functions and operations.
• Demonstrate expertise in ABS/NCTS processes.
• Exhibit strong interpersonal, organizational, and problem-solving skills.
• Operate efficiently under pressure and with minimal supervision.

• Meet deadlines for all export, import, and trucking operations.
• Ensure flight files are completed accurately and in compliance with CAA and company regulations.
• Maintain consistent management of Health & Safety, Security, and Quality requirements during shifts.
• Enforce adherence to Company and Airline procedures.
• Provide training to staff for operational tasks and responsibilities.
• Ensure warehouse team operations prioritize safety and minimize waiting times.
• Maintain effective communication with management about special requests, irregularities, or incidents via handover logs.
• Report damage, over-shipments, and under-shipments promptly using appropriate documentation.
• Optimize staffing levels to meet operational needs while controlling costs like overtime and sickness.
• Rigorously manage absence and sickness according to company policies.
• Brief team leaders on daily operational priorities and requirements.
• Be available to cover the Duty Manager role when necessary.
• Monitor inventory levels of consumables and ensure stock is maintained.
• Conduct daily Health & Safety and Security checks, addressing equipment or facility damages as needed.
• Lead evacuation procedures during Fire or Security alerts.
• Manage high-value and secure items as a designated keyholder.
• Supervise the processing of valuable goods through the Vault.

• Deliver hands-on training to team members, ensuring full compliance with Company and Customer policies and procedures.
• Identify and nurture team members for potential career advancement.

• Perform other duties as required by senior management.
• Contribute to achieving team objectives.

Additional Info:

Shift: 4 on 4 off (2 days / 2 nights)

Salary: £38,000 - £40,000

Annual Leave: 23 days

Benefits: Private Medical and dental scheme