Operations Manager

RightNow Group are currently recruiting for an Operations Manager for a large cargo, ground handler based in Heathrow. The successful candidate will be responsible for overseeing cargo handling across all companies' sites managing a team of managers.

Job Title: Cargo Operations ManagerSalary: £45,000 to £48,000

Location: HEATHROW

Key Duties:

• Lead and manage daily cargo operations, ensuring efficient workflows and adherence to company standards and procedures.
• Ensure all Service Level Agreements (SLAs) are up-to-date and consistently met.
• Communicate daily with Managers and the Cargo General Manager to address operational priorities, challenges, and requirements.
• Coordinate and participate in disciplinary or grievance hearings as needed.
• Review, amend, and enforce operating standards to achieve the highest levels of service for customers.
• Manage customer complaints in a professional and timely manner, escalating issues to the Cargo General Manager where necessary.
• Attend external and internal operational meetings to ensure ongoing communication and collaboration.
• Liaise with regulatory bodies such as CAA, HMRC, APHA, and HSE, ensuring compliance with industry standards and regulations.
• Monitor and manage operational costs, identifying areas for improvement and potential savings, and maintain accurate financial records.
• Identify and arrange necessary training for the team, ensuring compliance with industry-mandated and CAA-required training.
• Ensure the team is well-versed in security protocols and pass CTC vetting for SSR designation.
• Participate in CAA inspections, providing necessary documentation and support to inspectors.
• Conduct regular internal quality assurance audits and ensure continuous improvement across operations.

• Ensure compliance with Health, Safety, and Environment regulations, maintaining companies Safety Policy and Safety Management System.
• Conduct thorough investigations into incidents, accidents, injuries, near misses, and breaches, documenting all findings.

Key Skills

• In-depth knowledge of freight movement techniques and industry requirements.
• CM Security training and ability to pass enhanced security vetting (CTC).
• Dangerous goods certification (or willingness to complete the training).
• Attention to detail, numeracy, and literacy skills of a high standard.
• Proficient in understanding and implementing technical procedures.
• Holds a valid driving license to facilitate travel between sites.
• People-management skills are essential to lead, train, and manage teams effectively.
• Either have, or be willing to do a NEBOSH qualification