Sales Manager Groups

About the Hotel

Atrium Hotel Heathrow has a new and exciting opportunity for a dynamic Sales Manager Groups. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.

About the role

A Sales Manager Groups shall generate and develop hotel sales related to groups business and implement the hotel groups sales plans. To maximize revenue development from the groups market segment taking into consideration all market segments as per the Sales plan.

The successful Sales Manager Groups will undertake the following duties:

Increase occupancy, average rate and profits of the hotels through proactive planning and reaching out to businesses which can provide group bookings.

Represent the sales functions and needs of the hotel in the development of the Companys business development strategies.

Strong knowledge of Heathrow / Hounslow area to drive potential business sales

Implement and oversee the sales account management system.

The business targets to be set, followed and reviewed in order to achieve the best strategy in bringing groups related business

Develop and implement a well-defined and focussed Sales Plan with specific activities for the groups market.

Establish and maintain active working relationships with selected key accounts via individual account management sales plans.

Co-ordinate and attend specific industry events and trade shows.

Manage regular direct mail campaigns as per the Sales Plan

Conduct product training to agents in line with the Regional Sales Plan.

Be able to do show around for potential clients

Manage group business and ensure the quoting is up to the standard and not in loss

Keep abreast of, and report on, market trends, competitor activities and client feedback in month end reports.

Assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.

Ensure that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals. As well shall be able to adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.

Adhere to the Department's operational budget, within the costs and expenditure approved.

To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.

To be flexible and extend job duties if required, to meet business demands and guest service needs.

To contribute to regular departmental communications meetings.

Skills and requirements

Exceptional customer care skills.

Ability to work in a busy environment

Knowledge of Local area Heathrow / Hounslow

Ability to maintain good working relationships with colleagues across the hotel

Constantly improve knowledge and show a desire to learn, attend companys trainings

Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover

Maintain high levels of enthusiasm and commitment to every task undertaken

Good communication skills

Proficiency in English Language is strongly preferred

Opera PMS and Symphony system experience is preferable

Previous experience in hotel environment is a requisite

Benefits

Discounted offers for various High Street outlets

Discounted stay at company's hotel-subject to availability

Meal on duty

Food and Beverage discount on Hotels F&B Outlets

28 days paid holidays including bank holidays

If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.