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The Sales Coordinator will provide vital administrative and analytical support to the Head of Sales and Marketing, Senior Management and Sales Teams. They will ensure internal and external customer satisfaction, while contributing to the achievement and surpassing of targets. The ideal candidate will thrive in a dynamic environment, demonstrating extremely strong organisational, analytical, and interpersonal skills.
Key Responsibilities
Administrative Support & Reporting - Manage CRM systems, including onboarding, training, and ongoing support for the sales team. Compile and analyse monthly sales profit reports, individual sales reports, Regional Manager reports, and commission reports (monthly and quarterly). Produce the monthly quote Summary Report. Prepare Monthly Customer Reports. Prepare Quarterly Business Review (QBR) presentations. Provide Webcargo support, including managing weekly exchange rates. Conduct and report on yearly customer surveys. Administer RFQ/Bid data entry and management of the RFQ/Bid deadline. Support and administer LinkedIn sales navigator account
Collaboration & Communication 路 Work closely with UK Managers to drive help growth and deliver positive outcomes. Build and maintain strong relationships with internal teams, and managers. Have a flexible approach as no two days are the same and situations will arise which simply have to be dealt with even if not outlined within a job description 路 Embrace and drive positive change
Operational Support 路 Provide holiday cover for freight quotations. Be proficient in Air, Ocean and Road freight quotations. Allocate quotes from the quote inbox to be completed by the required modal team to quote. Ensure compliance with company standards and regulations as outlined in the Company Handbook. Embrace and drive positive organisational change. Flexibly respond to unforeseen tasks or challenges, contributing to a collaborative team environment.
Qualifications & Experience 路 Minimum of two years in a similar administrative role within a freight forwarding environment. Extensive knowledge of multi-modal freight solutions for global origins and destinations. Excellent communication skills, capable of engaging effectively at all organisational levels and with diverse customers. Proven analytical skills and a proactive, solutions-oriented mindset. Strong proficiency in MS Office applications (Excel - high level required, Word, PowerPoint- high level required).
Key Competencies 路 Deliver accurate and timely reports, analyses, and quotations when required. Collaborate effectively within a team to achieve collective goals. Navigate changing priorities and diverse challenges with a positive attitude. Challenge conventional processes to identify efficiencies and quality improvements. Stay informed about industry developments, competitors, and market updates
