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About the Hotel
Atrium Hotel Heathrow is seeking a dedicated Night Manager to join our team. Located in Feltham, our hotel offers a new and exciting opportunity for a professional Night Manager. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness center.. As a key member of our team, you will play a vital role in ensuring exceptional guest experiences during the night hours.
Bout the role
As Night Manager, you will report to the Rooms Division Manager and will work alongside the reception team and be very customer focused. We are looking for someone with 4-star Hotel background who is used to working in a highly pressurized environment and can multi-task and experience in Handling Flight disruptions or any other ad-hoc bookings. The Night Duty Manager will have bags of personality with a positive & problem-solving attitude. This job is based on weekly rosters and requires full flexibility throughout the week including weekends.
About Night Manager Responsibilities
- Ensure guests' needs are met from check-in to check-out and throughout their stay
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service and in accordance with hotel standards
- Coordinate with housekeeping to fulfill guest requests promptly
- Familiarize yourself with promotions and upsell hotel services
- Adhere to company policies and procedures while interacting with guests
- Conduct cashiering duties as needed and balance daily financial transactions
- Communicate effectively with guests and handle any incoming communications promptly
- Manage guest parking services and associated charges
- Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
- Front Office duties including running the night audit report
- Lead and develop the Night team
Skills
- Be able to manage & train a medium size team
- Have an honest interest in hospitality and Hotel business / hospitality-based degree
- Be passionate and excel in customer service
- Have excellent communication skills
- Be IT friendly, comfortable with admin task
- It would be an advantage if you have previous experience of carrying out the duty manager function within Opera system.
- Experience working with Hotels near Airport in similar role will be an advantage to the role.
Benefits
- Excellent career progression
- Discount on hotel f&b outlets
- Discounted stay at the hotel-subject to availability
- Discount on selected shops/retailer
If you are passionate about delivering exceptional service, possess strong leadership skills, and thrive in a dynamic hospitality environment, we invite you to apply for the Night Manager position at Atrium Hotel Heathrow. Join us in creating memorable experiences for our guests.
