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Millennium Gloucester Hotel London Kensingtonis seeking aGroups Reservations Manager who will be responsible to manage the groups team in the handling of all incoming Group inquiries, and to ensure procedures are in place and adhered to regarding group information, rate quoting, chasing, credit, contracts, deposits and the communication of information regarding group bookings and to maximize revenue potential for the hotel.
TheGroups Reservations Manager Key Responsibilities will include:
To manage all Group Block Space Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
To manage the Groups Reservations Agents and Groups Co-ordinator in the quoting and administration of all group bookings, including the training and development of the team.
To respond to all incoming inquiries for Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations and to provide accurate and detailed quotations.
Along with the Revenue Manager, work to make decisions on the acceptance or rejection of group bookings based on rate and availability in order to maximize hotel revenue
To input Group/Block Reservations into the Opera reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
To ensure a rolling monthly check is made on all incoming groups and options held to ensure accurate inventory availability, and to check and manage the Block Forecast Report, ensuring all groups are chased, information is up to date and accurate.
The Experience & Qualifications forGroups Reservations Manager:
- Excellent attention to detail and accuracy.
- Capacity to organise and plan daily operation for Group Res team.
- Excellent written/verbal communication and the ability to communicate across all levels of an organization.
- Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
- Ability to take the initiative and deal with unexpected situations and last minute changes.
- Ability to deal with sensitive and confidential data.
The successful candidate will be:
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
- Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
- Team worker
- Ability to work under pressure in a fast pace environment
About the Hotel
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London.
The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie.
The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Apprenticeship/Placement opportunities
Career development and salary reviews
Interest free Season Ticket Loan Scheme
Uniform (Laundry / Dry Cleaning for Uniform)
Meals Provided on Duty
Length of Service related holiday scheme
Eye Care Vouchers
Employee Discounted Accommodation and F&B
Life Assurance
Recommend a Friend Scheme
Subsidised Car Parking (if available)
and many more.
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
