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Service Manager Volkswagen Commerical
Manage, lead and develop our highly skilled technicians, front of house support and engage in great collaboration with Sales, Parts, Warranty, the rest of our business and our external stakeholders. Drive customer throughput with amazing customer satisfaction and ensuring you and your team deliver strong performance and results.
On Target Realistic Earnings (OTE) £62,000 +
Basic from £40,000 to £50,000 (depending on experience DOE)
Hours are 45 per week Monday to Friday 8am to 6pm (with 60 minute unpaid lunch)
Quality Company Vehicle
25 Days holiday plus bank holidays
Benefits
VW Commercial Vehicle accredited training programmes available we will support you with your desired career progression level
33 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (up to 3 days available to purchase)
Statutory workplace pension
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay Full 2 weeks
Accident Cover Scheme
Corporate uniform provided
Cycle to work scheme
Working for a friendly family business!
Responsibilities:
To lead the service team to be continuously and consistently conscious of customer needs, providing at all times the highest level of customer satisfaction through consistent, clear and timely communication
To ensure compliance with the manufacturers requirements on high standards of workmanship, quality checks (MSQP), recalls and warranty processes
To collaborate and work in conjunction with the warranty manager, the technical manager and other location service managers to improve warranty process / efficiencies, missed campaigns and share best practice
To ensure the team achieve the manufacturers KPI expectations on CXM (Customer Satisfaction surveys), repeat repair, people index, missed campaigns, HSO audits and workshop tests
To deliver and achieve planned revenue, hours and profit expectations of the department, ensuring daily / weekly / monthly, yearly planning of workshop throughput to achieve the results required
To review business performance against plan (monthly), to ensure workshop capacity and resource planning are aligned to deliver the results required. To monitor and ensure upsell work is maximised on red and amber work
To ensure Work In Progress (WIP) is in line with group requirements (kept to a minimum), actions are identified on ageing WIP, ensuring the customer is clearly informed of any delays with appropriate solutions to maintain high customer satisfaction
To ensure cash management is robust in line with group policy, account work is invoiced correctly without causing delays and cash account customers are settled upon collection of vehicle
To lead, motivate, coach, appraise and develop the team of service advisors, workshop control and technicians to achieving their personal objectives, required accreditations, their set and planned productivity levels
To develop pathway plans for technicians in conjunction with our group technical managers to ensure we retain highly skilled technicians, develop apprentices and continue to maintain high standards
To ensure workshop documentation for equipment and tools are in line with ISO and HSO standards
To ensure that a safe working environment is maintained in line with the Companys Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.
Key requirements
Customer-focused and fully committed to delivering the highest professional standards.
Enthusiastic, adaptable and confident with a have a positive 'can do' attitude and willingness to motivate and manage a team and be driven to succeed
Exceptional organisational skills
Exceptional communication skills
Resilient, thorough and accurate when completing a task with strong attention to detail and strong organizational skills.
Honest with high levels of integrity
Flexible, self-motivated and be able to work under their own initiative, as well as being able to work under pressure to achieve tight deadlines
Problem solving skills
Please call Suzanne on 07892 689 496 or submit your CV.
