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Call centre supervisor
Head of Contact Centre

Head of Contact Centre

CCP

Posted 4 days ago, valid for 13 days

Ferndown, Dorset BH22 9JE

£60,000 - £70,000 per annum

Full Time

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Sonic Summary

CCP is seeking a Head of Contact Centre for a 200FTE multi-brand operation in Bournemouth.
The salary for this position ranges from £60,000 to £70,000, depending on experience, with an annual performance-related bonus.
Candidates should have significant experience in people leadership, change and transformation, and operational efficiency.
The role requires a hands-on approach and the ability to develop effective workforce management and resource planning strategies.
This office-based role necessitates a physical presence 4-5 days a week and is ideal for a senior leader with commercial acumen.

CCP have been engaged by a brilliant new client in Bournemouth who are looking to recruit a Head of Contact Centre to lead their 200FTE multi-brand contact centre operation, as a result of significant change and transformation.Job Title: Head of Contact CentreSalary: £60,000 - £70,000 (DOE)Bonus: Performance Related (Annual)Location: Bournemouth, DorsetLogistics: Office-Based (Minimum 4-days-a-week)Reports To: Director of OperationsThis role requires a physical presence in the operation 4-5 days per week, and we're looking for a senior leader with a number of key skills:1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.4. WFM & Resource Planning: Building a reporting strategy to deliver improvements in operational efficiency, and deliver more effective planning and forecasting.5. Business Development: Constantly seeking opportunities for revenue generation to further enhance the P&L.6. Commercial Acumen: This role will be highly visible within the business, and you'll have good levels of autonomy, plus any support required from the hierarchy.This opportunity is being recruited for by CCP, experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email .

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