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My client based in Fleet is seeking an Internal Sales/ Sales Support candidate to join their team! You will be providing internal sales support of their products, parts and accessories. You will be responsible for responding to requests for quotations and ensure sales orders are processed.
Duties
Respond to requests for quotations for pumps, standard Engineered Packages, accessories and replacement parts.
Ensure sales orders are processed, dispatched and invoiced accurately.
Liaison and agreeing terms with couriers as and when required.
Responsible for all day-to-day operational aspects of sales order entry.
General customer liaison via telephone/email as necessary (invoicing & delivery enquiries etc.).
Investigate any problems and take appropriate action, including arranging the return of faulty items using current ISO9001 procedures.
Handle service enquiries and progress jobs to invoice status in conjunction with operations.
Maintains quotation log and follows up on leads and quotes to maximize conversion into orders.
Provides customer service in accordance with company policies, procedures, and ISO9001 requirements.
Interfaces with Engineering and Marketing groups as necessary to obtain solutions for customers needs.
Maintain product knowledge by attending various in-house product review and/or new product training sessions.
Maintain the confidentiality of all information processed.
Skills and Experience
Analytical thinking Computer
Troubleshooting problems
Excellent telephone manner
Technical qualification in a mechanical technology field or an equivalent combination of education and experience. Basic Knowledge of engineering principles, concepts, practices and theories. One year of specifically related experience.
Experience or education in the field of High-Pressure Pumps or other related pumping industry.
Working knowledge of SAP B1, Microsoft Windows, Excel and Office Suite.
