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Having successfully recruited into our Mortgage Servicing team in 2024, we continue to recruit in this area of the business as we continue to grow. We are seeking a candidate with proven mortgage customer service and/or administration experience from a mortgage servicing, mortgage administration, mortgage arrears or high street banking role that involves direct client contact and support post completion.
We are an award winning and growing financial services organisation specilaising in the mortgage buy to let sector and due to our continued expansion. We are a leading Buy-to-Let mortgage provider with one of the most experienced management teams in UK lending. The role offers an excellent opportunity to join our successful team and further your mortgage based career as we promote from within and can offer career development. The role would suit candidates with mortgage customer support experience gained within a mortgage servicing, banking, arrears or other mortgage customer service based environment.
The opportunity is based in Fleet and you would be working Monday to Friday 9am to 5pm with 2 days WFH available after completion of the probationary 3-month period. In return, you will receive a salary of up to £35K, discretionary annual bonus, plus 25 days’ holidays, birthday day off, non-contributory pension, private healthcare, life assurance and income protection.
This role is a mixture of administration and customer service support within the post completions mortgage team. The overview of the role is to provide a professional, efficient, courteous service to all customers and third parties. Deal with all aspects of administration procedures relating to existing loans including queries both by telephone and in writing and handle all processes with accuracy and within agreed timescales ensuring you are working within regulatory and compliant guidelines.
Reporting to the Team Leader and working alongside a team of Mortgage Servicing Specialists, the responsibilities will involve:
Work to agreed objectives, service standards and deliverables.
Ensure relevant documentation and information received is checked for adherence to policy and criteria.
Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.
Provide a prompt reply to all written correspondence.
Develop positive working relationships with colleagues.
Adhere to internal/external compliance, credit review and audit requirements.
Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF).
Use initiative to resolve queries outside own area of expertise.
Train and mentor new team members.
Take responsibility for your own learning and development.
All other associated duties and responsibilities and carry out any tasks as required by management.
To be successful for the Mortgage Servicing role, you must have previous mortgage based customer support experience. Excellent communication skills, both written and verbal are essential as is knowledge of the mortgage sector from your current or a previous role. You will be PC literate with knowledge of Microsoft Office products. A CeMAP qualification would be welcomed but is not essential and we can offer study support if this is of interest. We operate a part home/part office working arrangement once trained and can offer the chance to progress and develop your career.
Please submit your CV asap for immediate consideration
