Customer Service Executive

BramahHR Ltd

Posted 13 hours ago, valid for 17 days

Fleet, Hampshire GU51 3AL, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Bramah HR is seeking a customer service executive for a global organization based in Fleet.
This is an office-based, fast-paced role requiring previous customer service experience and strong communication skills.
The position is initially a 6-month contract with the possibility of extension to 12 months or longer.
Responsibilities include providing after-sales support, resolving customer queries, and assisting with sales documentation.
The salary for this role is competitive and commensurate with experience, with a preference for candidates with at least one year of relevant experience.

Bramah HR is recruiting for one of our excellent clients based in Fleet for a customer service executive. This is an office based role for an established global organisation within their customer service team. A fast paced customer facing position that would see you servicing client needs via various platforms. This will initially be a 6 month contract position but with view to extend to 12 months and potentially longer.

Responsibilities:

- Provide after sales support and information to customers via telephone & email.
- Resolve customer queries and complaints.
- Assist with all sales related documentation, placing orders and liaising with internal operational order fulfilment teams.
- Assist in raising relevant shipment documentation.
- Updating internal systems relating to customer contact/order status.
- Provide general support to the customer service team as instructed.

Skills:

- Ability to use Microsoft Office packages.
- Previous customer facing/ customer service experience desirable.
- Strong attention to detail.
- Ability to multi-task and prioritise effectively.
- Excellent communication skills both written and verbally.
- Customer focused approach.
- Ability to work well as part of a team but also independently using initiative.

If you're looking for your next customer focused position within a friendly and collaborative team environment please apply below!

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