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We are an award winning and growing financial services organisation and have an exciting opportunity to join the business on a permanent basis to work as an Administrator providing administration and customer service support to our sales department and external clients and 3rd parties. This is NOT a sales role and is very much a customer support role within the sales department whereby you are dealing with incoming calls from our existing clients with queries on our products, processes and the mortgage sales process relevant to them. The purpose of the Administrator role is to deal with all incoming calls from our intermediary partners who have queries and/or administration requests regarding criteria information and support the sales process through administrative duties and answering and managing our front-line telephone enquiries. We are a leading financial services provider with one of the most experienced management teams in UK lending within the buy to let mortgage sector. The role would suit candidates with an interest in working within the financial services sector but you do not need this experience as we will consider candidates currently working in a more general customer service, sales or administration support role who have strong customer service skills and some administration experience who would be interested in a career within financial services. If you have worked in financial services, property, estate agency or similar then this is an advantage but certainly not essential.This is a great opportunity based in Fleet working the hours of 9am – 5pm, offering excellent benefits and an attractive salary of up to £27k plus an annual discretionary bonus up to 15% of salary. You will receive 25 day's holiday, non-contributory pension, private healthcare, life assurance and income protection. We can offer a hybrid part home/part office working arrangement once trained. The Administrator will provide technical expertise to our intermediary partners and support the sales process through administrative duties and telephone enquiries, whilst building relationships and acting as the main point of contact. In summary you will ensure all inbound traffic via phone, email, and live chat as well as administration and support tasks are managed and dealt with efficiently and effectively and develop and maintains relationships with internal contacts and departments while also providing support Business Development Managers.Reporting to the Sales Manager and working alongside 3 other members of the team including other sales administrator and the Business Development Managers, the role will involve:
- Provide technical expertise to intermediaries on our products and underwriting criteria and technical IT support to intermediaries and problem solve intermediary portal issues.
- Take responsibility for calls, emails, and Live Chat to resolve enquires to the intermediary’s satisfaction.
- Maintain the intermediary database and set up new companies ensuring processes for distribution routes are followed.
- Liaise with Operations for pre and post-sale queries
- Work collaboratively with all areas of the business.
- Take responsibility for regularly updating own knowledge on company products, processes, and procedures to provide the best information at all times.
- Understand and keep up to date on our competitor’s products.
- Act in a compliant manner always in line with regulatory guidelines.
- Support team members across sales and the whole business to meet service standards and achieve results.
To be successful for the Administrator role, you will have previous experience of working within a sales support, sales, pro active customer service or administration role, delivering proactive customer service where you are used to juggling a high workload and are dealing with a range of clients and customers over the phone and via email or live chat. Excellent communication skills, both written and verbal, are essential. You will be PC literate with a good knowledge of Microsoft Office products.In return we offer a competitive starting salary, full benefits package and 25 days holiday plus annual discretionary bonus up to 15% of salary.Please submit your CV asap for immediate consideration.
