Technical Support

Due to business growth, we have an exciting opportunity for a Technical Support Consultant to join the support team of a leading ERP solutions provider, based in Fleet, Hampshire with Hybrid working options. The primary goal of this role is to resolve customer issues by offering assistance, advice, and solutions. As a Technical Support Consultant, you will be responsible for the entire incident lifecycle, proactively managing and resolving customer incidents.

As a Technical Support Consultant your responsibilities will include:

• Understand customer issues and prioritize calls based on business impact.
• Manage call lists effectively, addressing urgent issues and reprioritizing as needed.
• Record detailed information and track support calls from creation to completion.
• Resolve customer issues quickly, keeping them updated on progress.
• Own calls from logging to resolution, coordinating with colleagues and third parties.
• Document causes and solutions to assist with future similar issues

The successful Technical Support Consultant will have the following skills/experience:

• In-depth knowledge of software testing and troubleshooting.
• Experience with ERP (Enterprise Resources Planning) software
• Proficiency in Microsoft Excel and other MS Office programs.
• Excellent interpersonal and communication skills, able to simplify technical concepts for end users.
• Strong time management and problem-solving skills, able to work independently and as part of a team.
• Commitment to excellent customer service and continuous learning.
• It is essential that you possess the required permit, visa or immigration document to work in the UK on an unrestricted basis

Benefits:

• 25 days holiday
• Employee cash plan
• Employee assistance program
• Hybrid working

If this sounds like the job for and you have the required experience then click on the apply button today!