- To record information directly onto the system
- Constantly monitor work that has been booked in to be complete by sub-contractors
- To action work to be completed where necessary
- Provide information to the client in terms of work in progress and provide regular updates
- Highlight any issues and trends that you may notice
- Provide all round administration support to the team
- To schedule work to be completed using a diary system
- To book in contractors and sub-contractors for work to be completed, planning routes and ensuring that they are able to attend the visit.
- Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to the customers.
- GCSE or Equivalent in Qualification in Maths and English.
- Vast experience of MS Office including Word and Excel with accurate typing skills
- Experience of working in a Repairs and Maintenance call centre or any other call centre environment
- Some brief experience within the building /housing / facilities industry would be required
- A good geographical knowledge of Woking including all the main highways / best routes to send operatives out to complete jobs