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Our client is a successful, directly authorised wealth & life brokerage providing a range of life and protection products to consumers on both an advice and non-advice basis.
As part of the growth, they are seeking to appoint an experienced Head of Governance & Service Delivery, whose role will be to oversee their Complaints team, QA Functions, Compliance and Regulation functions within their protection arm.
This is a newly created role and will report into the CEO.
The successful person will have a strong technical based background within each of these areas coupled with a leadership and coaching qualities that will enable the team to reach their true individual and collective potential. Key
Responsibilities
• Day to day leadership of the Customer Experience, Quality Assurance Teams, and Compliance Teams
• Lead, develop and upskill a broad range of colleagues through regular coaching, performance management and by influence.
• Creation and ownership of all policies and processes in relation to Internal Compliance Monitoring
• Provision of all core MI for review within the Operational Risk committee, relevant to QA outputs, complaints, RCA, regulatory 'on the radar’ insight
• Write oversee and manage the delivery of Quality Assurance and complaints managing frameworks, policies, and processes. • Policy Development: Create and maintain compliance policies and frameworks to ensure adherence to FCA regulations, including ICOBS, SYSC, DISP, & Conduct Risk Financial Promotions and Complaints Handling.
• Regulatory: Ensure the business conforming to latest standards, regulatory changes, and horizon scanning. Manage FCA reporting (e.g., Gabriel/RegData submissions) and regulatory liaison.
• Business-wide stakeholder engagement and management • Provide support to the Governance Compliance and Risk Lead as required; including participating in and deputising within senior management meetings as required. The Person
• Minimum of 3 years’ experience within a similar fast faced insurance environment.
• Proven leadership abilities - able to recognise, coach and support development areas on an individual need’s basis.
• Lead by example - able to create vision, motivate and inspire others to achieve.
• Experience within an advice and non-advice background within the protection market would be a distinct advantage.
• A good working knowledge of FCA and FOS guidelines is essential, in particular: ICOBs, DISP, CIDRA 2012, and DPA 2018
• Diligence and accuracy of work.
• Ability to manage workload to ensure targets and regulatory timescales are met.
• Able to show initiative and make appropriate business led decisions.
• Professional attitude - articulate, organised and client-driven.
This is an exceptional opportunity to join a growing progressive business where individuals are valued and recognised for their contributions to the company.
Please note.
It is Knight Temple Recruitment’s policy, that we to respond to all applications within three working days. If your application is not taken forward by us your details will not be retained unless you specifically request us to do so. Knight Temple Recruitment is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients.
