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Customer Services Administrator
£25,500k per annum
Monday - Friday / 9am - 5pm
Deeside
Our client based in the Deeside is currently looking to recruit a Customer Services Administrator on a permanent basis. Reporting to the Commercial Manager, this role is responsible for providing sales and administrative support to the Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating with customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end to end administrative support from point of order.
Performance Objectives
- Communicate daily with Sales Managers on all general enquiries regarding key accounts.
- Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
- Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
- Monitor aged stock on behalf of the customers and our client.
- Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
- Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
- Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
- Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
- When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within our client.
- Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
- Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
- Continuously promote the business and its expertise to support sales activity.
- Communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.
Person Specification
- Computer literate - specific experience of MS office in particular Word, Excel & Outlook.
- Customer Service or Administration NVQ advantageous but not essential.
- Previous customer service experience, ideally gained within a manufacturing environment.
- Experience of dealing with customers via telephone and email communication.
- Experience of general office administration & working closely with colleagues in other departments.
- Use of SAP advantageous.
- General knowledge of health and safety standards and practices.
- Able to embrace our client’s vision and values.
- Excellent communicator, both verbally and in writing - able to maintain communication skills even when under pressure from customers and tight deadlines.
- Ability to negotiate with customers and colleagues to achieve a positive outcome.
- Able to work proactively on own initiative within the framework of the job requirements.
- Assist with problem solving to resolve any customer issues or complaints.
- High attention to detail - able to evaluate different factors when dealing with customer orders and timelines.
- Is calm and supportive with colleagues and customers.
- Able to collaborate with others daily to achieve common goals.
- Understands the needs of colleagues in other business areas.
- Proactive in supporting and communicating with customers - able to deliver a high level of professionalism at all times.
- To be aware that customer satisfaction and on time deliveries is a large part of the focus to ensure a healthy and profitable future.
- Views internal customer service as highly as external - sees colleagues as customers.
- To be aware of H&S requirements for the job and how to operate safely within a production environment.
Benefits
- 25 days annual leave plus bank holidays
- Enhanced Company sick pay
- Enhanced pension scheme
- Enhanced paternity leave
- Enhanced maternity leave
- Death in service benefit at 2 times annual salary
- Free tea and coffee
- Free health check
- Free eye vouchers
- Free on-site parking
- Employee referral scheme £500
- Long Service awards
- Cycle to work scheme
- Employee assistance programme (TELUS)
gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
