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Customer Service Advisor - Temporary Role (ASAP - 31 July 2025)
Location: DVSA, The Lightbox, Quorum Park, Newcastle upon Tyne, NE12 8EU
Pay Rate: 13.04 per hour - weekly pay
Hours: Mon-Fri, 8:00 AM - 4:00 PM (30-minute lunch 4 days/week, 1-hour lunch 1 day/week)
Office Based: 100% On-site
Are you a confident communicator who thrives in a fast-paced, customer-facing environment? We're looking for a Temporary Customer Service Advisor to join the team at the Driver and Vehicle Standards Agency (DVSA) in Newcastle.
This is a customer service-heavy role, involving a high volume of telephone calls and interaction with both internal and external stakeholders. You'll need to be someone who enjoys helping others, can stay calm under pressure, and is comfortable following procedures while using your initiative.
Key Responsibilities:
- Answering a high volume of customer service calls - this is a call-centre-style environment
- Providing accurate advice and support to customers and stakeholders
- Analysing reports and monitoring compliance with agreements
- Processing test results and updates to support driver examiner services
- Managing mail distribution, printing, and office supplies
- Conducting licence entitlement checks and reviewing data
- Preparing standard correspondence and overseeing routine admin tasks
What We're Looking For:
- Strong written and verbal communication skills
- Confident handling high volumes of customer contact
- Organised and able to manage workloads to meet tight deadlines
- Proficient in Microsoft Office and comfortable with data entry and systems
This temporary role runs from ASAP until 31st July 2025, with potential for extension. If you're dependable, motivated, and passionate about providing excellent service, we'd love to hear from you!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
