Claims Business Support Assistant

Job Title: Claims Business Support Assistant

We are a leading financial services provider, dedicated to helping our customers manage their money and meet their needs. We believe in offering exceptional service and building strong, lasting relationships with our customers. We also pride ourselves on creating an inclusive, diverse workplace where everyone can thrive.

The Role

We are seeking a Claims Business Support Assistant to join our dynamic Claims Function. This is a great opportunity to kick-start your career in customer service and claims management. As part of the team, you'll provide vital administrative support, help manage customer relationships, and ensure operational compliance while gaining valuable experience.

Key Responsibilities

• Provide basic product and service information to customers, answering any simple inquiries.
• Support customer relationship management by contacting customers and maintaining accurate records.
• Ensure the accurate recording and processing of customer orders.
• Support the resolution of basic customer issues, escalating more complex concerns as required.
• Maintain organised and up-to-date records and documents in line with company procedures.
• Adhere to operational compliance standards, ensuring that work is completed to the required quality.
• Develop skills through ongoing training, assessments, and personal development planning.

What We're Looking For

• Strong communication skills, both verbal and written, to engage with customers and internal teams effectively.
• A proactive, action-oriented mindset with enthusiasm for resolving customer issues and improving processes.
• The ability to work independently while following set procedures and protocols.
• A willingness to learn and develop new skills through both formal training and on-the-job coaching.
• Excellent attention to detail and the ability to stay organised in a fast-paced environment.

Desired Skills & Behaviours

• Customer-focused, always aiming to meet the needs of our customers and delivering customer-centric solutions.
• A team player who is comfortable interacting with a diverse range of people and working together to meet team goals.
• An awareness of compliance standards and a strong sense of accountability for your work.
• Ability to manage time and prioritise tasks effectively to meet deadlines.
• Open to receiving feedback and committed to personal and professional growth.

Qualifications & Experience

• Very limited work-based experience is required.
• No managerial experience is necessary.
• Full training and support will be provided, making this an ideal role for someone looking to start their career in customer service or claims management.

Why Join Us?

• A dynamic and supportive working environment.
• Opportunities for learning, development, and career progression.
• The chance to make a real difference within a customer-focused business.
• Competitive salary and benefits package.
• If you are passionate about delivering excellent customer service and are looking to grow in a supportive team, we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.