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- Assess and appraise situations to develop solutions to varied problems.
- Collate, check, and organise returns, ensuring accuracy in maintaining files and records.
- Contribute to the continuous improvement of processes and procedures.
- Handle data input, complex word processing, minute taking, and other digital tasks using various software packages.
- Respond to routine enquiries via the One Contact Centre, service mailbox, and provide information to the public and staff.
- Process and check financial documentation, record and monitor expenditure, and manage confidential, personal, and sensitive information.
- Perform reception duties, handle cash, mail duties, photocopying, and scanning as needed.
- Ensure compliance with data protection laws in handling personal data and supporting HR functions.
- Strong organisational and time management skills with the ability to multitask and prioritise.
- Excellent attention to detail and accuracy in data handling.
- Good communication and interpersonal skills, with the ability to deal with both internal and external enquiries.
- Competent in using a range of software packages, including word processing, data input, and digital tools.
- Ability to follow routine procedures and make decisions on routine service-related problems.
- Experience in maintaining records and preparing standard reports.
- Knowledge of data protection laws and confidentiality when handling sensitive information.
