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Join a Global Education company who has educated over 93,000 individuals in 57 countries and to 156 different nationalities. This company is 100% customer focused and quality driven, whois committed to sustainability and has been recognised with the ISO 14001:2015 environmental management certification.
Full time, permanent role
26,000k per annum
Moday - Friday
9am - 5pm
On site parking
Hybrid working options
Own transport essential due to location
Sociable and welcoming team
Lots of additional company benefits
We are looking for someone who is driven and always looking for ways to improve the customer journey.
Previous customer service or relevant administrative experience is needed along with excellent organisation skills. You must be able to work independently as well as collaborate with the rest of the team and other departments.
Responsibilities:
- Supporting learners booked on to programs from initial booking through to completion
- Checking all learners have arrived and following up absentees, and streamlining education processes
- Dealing with customer queries and managing the main customer-facing inbox
- Notifying and supporting unsuccessful learners
- Collaborating with other departments to improve processes related to the customer journey
Skills Required:
- Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always prioritised and achieved
- A confident and professional telephone manner
- The ability to effectively and professionally communicate with individuals at all levels including those with different cultural backgrounds or where English is not their first language
- Experienced and confident with Office 365 and Microsoft products
- Additional languages desirable
This busy and rewarding role would suit a customer focused and pro-active individual who learns quickly and can get things done in a fast-moving environment.
If you could see yourself within this role and have the relevant experience, please apply now.
