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Gateshead, Tyne and Wear
Telecommunications manager
Service Desk Manager - up to £32,000 - Gateshead Hybrid

Service Desk Manager - up to £32,000 - Gateshead Hybrid

Involved Solutions

Posted 8 hours ago, valid for 12 days

Gateshead, Tyne and Wear NE9 6TA, England

Full Time

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Sonic Summary

The Service Desk Manager position is located in Newcastle Upon Tyne and requires a hybrid working style with four days in the office each week.
The role involves managing a team of four and monitoring KPIs and performance metrics, with a focus on internal progression within the organization.
Candidates should have previous managerial experience, an IT background, and excellent communication skills, with a salary of £45,000 to £55,000 per year.
Desirable qualifications include MSP or Telecoms experience, troubleshooting skills, and relevant IT degrees or certifications.
This is an excellent opportunity for career progression in a rapidly growing Managed Service Provider.

Job title: Service Desk ManagerLocation: Newcastle Upon TyneWorking Hours: 8:30am - 5:00pmWorking style: Hybrid 4 days in the office a weekStart date: ASAPWe are currently working with a rapidly growing Managed Service Provider who are looking to bring in a Service Desk Manager. The Service Desk Manager will be monitoring and managing the KPIs and performance of a team of 4.The successful Service Desk Manager will be joining an organisation who are keen on internal progression, they will have the chance to move up the ladder as the organisations grows and will have the opportunity to become the Head of multiple different teams.Essential skills - Service Desk Manager

Previous managerial experience
IT background
Knowledge of IT Products, Security, Telecoms, IT Support, Backups and MS products
Excellent communication skills

Desirable - Service Desk Manager

MSP or Telecoms experience
Troubleshooting experience
Process driven
Relevant IT degree or certifications

This is a great opportunity for you to progress your career and work with a rapidly growing organisation so please apply with your up to date CV.IT Manager / Service Desk / Management / IT Services / Microsoft / MS/ MSP / Managed Service Provider / Telecommunications / Telecoms / Backups / Security / Security / Troubleshooting /

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