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Operations Specialist (4 on 4 off, 2 earlies, 2 lates 7-7) - Gatwick Airport
To act as a focal point & to provide the continuity for contracted customers & Programme Managers.
To act as the focal point for maintenance requests received from contracted customers ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level. Highlight any potential shortfalls, and working the solution with the supplier and airline/customer.
To be aware and to assist with the airline/customer daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level.
To assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply.
In the case of a No stock situation within the inventory; Investigate the possible fulfilment of the open demand by expediting the Repair/Purchase Orders, FOC exchange with the Repair vendor. Review the system for alternatives, review relevant OEM websites for alternative that may be available in stock. In the event the demand cannot be satisfied from the expedite process, then tender the market for the most cost efficient supply solution.
Once the demand has been fulfilled by either an internal or external solution follow the demand through until shipping information has been provided by the freight forwarder, & in turn communicate the latest updates to the Airline.
Providing 360 feedback to the Operations Specialist Team Leader where future improvements and changes to our procedures will enhance the operation.
Pro-actively engage with the allocated Programme and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance
Benefits:
- Additional leave
- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Bonus Scheme
- Shift allowance is £4,000
