Technical Product Support Specialist

As a Customer Support Technician, you will be the primary point of contact for customers, offering technical assistance and guidance across our full range of products. You will troubleshoot issues, answer inquiries, and ensure our customers receive timely and effective support. Additionally, you will be involved in product testing to ensure optimal performance and reliability.

Responsibilities:

Serve as the first point of contact for customers, providing technical support through phone, email, or in-person interactions.

Diagnose and resolve software, hardware, and application issues.

Escalate complex problems to the relevant technical team for swift resolution.

Record and document support cases and solutions in the ticketing system.

Maintain a high level of customer satisfaction by delivering clear, efficient assistance.

Assist with product testing, approvals, and the release process.

Essential Requirements:

Proven experience in a customer support role, ideally in a technology-based industry.

Strong writing skills and a professional telephone manner.

Ability to work independently and as part of a team.

Customer-focused, with a passion for problem-solving.

Full, clean UK driving license.