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Automotive Technical Support Specialist
Location: Volkswagen Group's National Learning Centre, Wymbush, MK8 8DF
Salary: Up to £37,000 per annum + Excellent Benefits!
Contract: Permanent, Full-time
Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme
We are DEKRA Automotive, we have a unique and challenging opportunity for a Vehicle Inspector Engineer to join our global business employing over 44,000 employees in more than 50 countries on all five continents!
Are you an Automotive Technician, MOT Tester or Qualified Apprentice Mechanic ready to take the next step in your career?
Would you like to put your extensive hands-on expertise to work in a technical support role, helping others solve complex issues while stepping away from the tools?
At DEKRA Automotive, we have a unique opportunity for an Automotive Technical Support Specialist to join our global team.
Working alongside Volkswagen Group's Technical Support Team, you'll provide guidance and expertise to their Authorised Repairer Network, supporting workshops remotely and contributing to the resolution of challenging cases.
This is your chance to transition into a professional environment where you can use your skills in diagnostics, repair, and problem-solving to make an impact without being on the workshop floor.
The Role
As an Automotive Technical Support Specialist, you'll:
- Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
- Work closely with the Retailers' technicians and the manufacturers' existing technical support team via specified communication channels.
- With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
- Demonstrate a personal commitment to DEKRA Automotive Ltd's Environmental & Quality Management System.
To succeed in this role, you'll need:
- Proven success in diagnosing and repairing vehicle systems, with a strong focus on electrical/electronic systems.
- Broad experience across all aspects of vehicle repairs.
- Familiarity with Volkswagen Group systems like ELSA & ODIS is advantageous.
- Strong communication skills, with the ability to explain complex technical issues clearly.
- High attention to detail and the ability to work within established processes.
- A flexible, proactive mindset and the ability to manage your time effectively.
Volkswagen Group accreditation or qualifications as a technician are a bonus, but not essential.
Ready to step away from the tools and into your next challenge? Click "APPLY" now and send us your up-to-date CV for consideration!
No agencies please.
