Customer Service Advisor

TN Recruits

Posted 13 hours ago, valid for 16 days

Gillingham, Kent ME7 2NY

Full Time

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Sonic Summary

Our client, a rapidly expanding company in the catering equipment solutions industry, is seeking a proactive customer service specialist.
Candidates should have a minimum of 1 year’s experience in a customer service position and possess a strong telephone manner.
Key responsibilities include managing customer relationships, processing orders, and diagnosing maintenance concerns.
The role offers a competitive salary package along with a performance-based incentive scheme and 20 days of annual leave.
Applicants must be proficient in Microsoft Office 365 and familiar with CRM software, and a valid driving license is required due to the office location.

Are you an articulate and self-assured communicator?Passionate about delivering top-tier customer support?Looking for a forward-thinking, thriving business where you can develop your career?Our client is a pioneering company in the catering equipment solutions industry, undergoing rapid expansion with groundbreaking new products launching globally.They are on the hunt for an enthusiastic and proactive customer service specialist to become part of their vibrant, fast-growing team. This role is crucial in assisting customers and improving their overall experience.Key Responsibilities:

Oversee and nurture relationships with both existing and prospective customers.
Facilitate new customer onboarding, process orders, and deliver telephone-based product guidance.
Diagnose and resolve maintenance concerns, ensuring all queries are documented and dealt with swiftly.
Keep customer records updated in the CRM system and organise daily call schedules.
Identify opportunities to upsell additional products to current customers.
Coordinate equipment shipments and returns.

Requirements:

A minimum of 1 year’s experience in a customer service position.
Strong and assured telephone manner.
Analytical mindset with a problem-solving approach.
Excellent ability to juggle multiple tasks and prioritise workload effectively.
Competent in Microsoft Office 365 and familiar with CRM software (Zoho or similar).
A team player who thrives in a close-knit working environment.
A valid driving licence is essential due to the office location.

What’s on Offer?

Competitive salary package.
Performance-based incentive scheme.
20 days of annual leave plus bank holidays.
Workplace pension contribution.

If you’re a results-driven professional with a talent for fostering strong customer relationships, we want to hear from you!Don’t miss out—reach out to Helen at ME Recruits today to submit your application and join this ambitious, expanding company! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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