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Gillingham
Public funding advisor
Part Time Customer Relationship Co-ordinator - Medway

Part Time Customer Relationship Co-ordinator - Medway

Rayner Personnel

Posted a day ago, valid for 10 days

Gillingham, Kent ME7 2NY

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The Part Time Customer Relationship Co-ordinator position in Rochester requires motivated individuals to secure appointments for Mortgage Advisors.
The role offers a basic salary of £21,500 with potential on-target earnings of £25,000 to £32,000, including an additional £400 commission per month for the first four months.
Candidates should possess call center experience or strong telephone skills, with a focus on delivering exceptional customer service and building relationships.
The work pattern is from 4pm to 8pm Monday to Friday, with alternative Saturdays, and includes benefits such as 33 days paid holiday and a pension plan.
While some knowledge of the mortgage process is preferred, it is not essential, and a motivated and energetic outlook is highly valued.

Part Time Customer Relationship Co-ordinator - Rochester Job description

We need motivated and driven salespeople to help secure appointments for our Mortgage Advisors within our estate agency offices and in our direct sales team. Start Date: ASAP Basic Salary: £21,500 plus £400 additional commission per month for the first 4months (pro rata)On Target Earnings: £25,000 - £32,000 (pro rata)Location: Rochester, MedwayWork Pattern: 4pm- 8pm Monday to Friday with Alternative Saturdays Benefits: 33 days paid Holiday (pro rata), Plus an extra day off for your birthday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Paid entry for charitable events So, what do we do on a day-to-day basis?

Nurture our customers to provide a positive customer experience from start to finish
Contact and build great relationships with clients from varying warm leads
Book in quality appointments resulting in additional mortgage & protection business for the company
Meet and exceed targets relating to appointments and mortgage sign ups
Liaise with Mortgage Advisors to book customers in for general Mortgage reviews
Maintain a compliant service in line with the necessary authorities’ requirements
Keep customer records up to date using our computer software
Work as a team with all colleagues in Direct Sales to boost business

What you will offer us:

Call Centre experience preferred but not essential
The ability to work on several IT systems at one time
Great telephone skills
Delivery of truly exceptional Customer Service
Strength in building trust and relationships
Fabulous organisation skills
A motivated, tenacious and energetic outlook
Target driven and always keen to do well
A hard working and focused work ethic
Some knowledge of the mortgage process (although not essential)

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