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As a Freight Controller at this leading global organisation, you will support and coordinate the Inbound / Outbound Global Freight carrier operations provided to the client. Based on-site in Stowmarket, you will play a pivotal role to the customer’s site and be the local face and representative of the organisation.
Main duties will include:
- Support the customer’s teams with enquiries and query resolution forging strong working relationships, a real partnership approach!
- Work in conjunction with central teams to administer and support the customer’s account, liaising with the customer’s staff and its service providers, ensure the timely and unhindered movement of goods and resolution of exceptions, damage, late or missing deliveries, then returns and recovery.
- Support the wider team in providing a suite of performance reports, daily-weekly-monthly, relating to freight providers KPI, incorporating the quality cost and time of freight movements
- Validate carrier freight movements in respect of agreed rate cards, POD validation
- Support the management of third-party service providers on behalf of the customer for the legally compliant, timely, outbound/Inbound movements of product in accordance with contractual requirements.
- If required participate and support in daily/ weekly /monthly freight account meetings, reflecting carrier performance KPI’s including quality cost and time, determine performance improvement activities and manage to conclusion
- Be agile and prepared to execute contingency plans to mitigate as far as possible major issues regarding the delay of material movements.
- Be the organisation’s person on the ground to support both external and internal operational and leadership teams.
BUDGETARY RESPONSIBILITY:
- To support in validating carrier invoices for rate and service to client’s requirements
- Support and agree to obtain spot rates for urgent shipments, validated by the customer
- To escalate when invoices don’t match the rate cards agreed
QUALIFICATIONS AND EXPERIENCE:
- A wide knowledge and understanding of international supply chain logistics, covering multi modal disciplines.
- An understanding of customs regulations
- Customer focused
- Keen eye for detail
- Commitment
- Strong communication and influencing skills
- Medium level IT capabilities including but not limited to SAP/Excel software suite of tools
This role pays a salary range of £31,000 - £32,000k plus 22 days holiday rising to 25, 1 day each holiday year plus bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
This role is based on the customer’s site in Stowmarket with expected travel to the head office in Nuneaton from time to time.
INDH
