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Case Coordinator/Customer Service Administrator - Legal Sector
1x 12 Month Fixed Term Contract
Glasgow City Centre basedI am currently recruiting for a Case Coordinator/Customer Service Administrator, to join our client who are a well established legal firm in the City Centre of Glasgow. This is a full time, 12 month Fixed Term Contract and a fantastic opportunity for someone looking for a career within the Legal sector!This will be office based initially, however after 3 months and after being fully trained you will have the option to work from home 1 day a week. You will work Monday - Friday 9am - 5pm. The salary for this position will be £24,000 per annum.
Duties and Responsibilities:
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Handle inbound and outbound calls with potential clients to gather financial details and statements. Forward collected information to the vetting team for review and decision-making
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Accurately input and update client data in the system
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Inform clients of the vetting team's decision regarding their case outcome
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Send legal documents, request identification, and proof of address in accordance with anti-money laundering regulations. Review and verify received paperwork and identification
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Assign cases to fee earners promptly and ensure all necessary client risk assessments are completed
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Coordinate documents with partners & support with aspects of administration
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Monitoring coordinator inbox, where you will be responsible for keeping this up to date and clear
Skills and Experience required:
- Comfortable with call handling
- Have experience within a customer service/administrative background
- Comfortable gathering the data from clients regarding Personal Injury cases
- Works well under pressure
- Has a great telephone manner and is comfortable engaging with solicitors and customers on phone and via email
- Comfortable working in a professional office environment
- Has excellent communication skills
Please apply now or contact Alice at the Glasgow office on
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