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General Administrator – Kinning Park
Salary - £25000 - £28000
Are you an experienced Administrator / Order Processor with excellent Customer Service skills? We are recruiting for a Business Administrator to join our successful team on the outskirts of Glasgow City Centre.
We’re looking for someone with a can-do attitude, who has the drive to succeed in a fast-paced environment, where accuracy and attention to detail are key. We require the candidate to have previous experience and they must have excellent communication and organisational skills.
Benefits:
• 29 days paid annual leave (including bank holidays)
• Subway 5-minute walk from office
• Workwear provided
• Free onsite parking
• Relaxed, friendly office of team players
• Enrolment to pension scheme
• Personal development and fantastic career progression opportunities
Job duties:
• Answer phone calls and emails professionally and in a timely manner
• Provide a pro-active approach to customer service
• Provide administrative support to our sales team to maximising their productivity
• Learning our order process system
• Create quotations
• Process orders accurately and in a timely manner
• Manage customer expectations throughout the order process, making them aware of any extended lead times
• Work with customers to progress orders, arranging payments and sending order confirmations
• Check the progress of orders with suppliers and our inhouse production to ensure customers are aware of any delays immediately
• Client record housekeeping
Skills and experience required:
• Personable
• Motivated & Pro-active
• Excellent attention to detail
• Good organisation skills
• Computer literate with good Excel and Outlook skills
• Hardworking, can-do attitude.
• Excellent organisational and communication skills
• Professional telephone manner to deal with clients and suppliers
• Able to work well as part of a team
• Able to work well under pressure
We are keen to hear from applicants with previous administration or customer services experience, and a natural ability to build good rapport with customers/suppliers. A willingness to learn/develop and high levels of attention to detail are critical for this role.
