Collections Advisor

Operations Advisor (Monday to Friday, 35 hours between 8am and 6pm, Monday and Friday working from home!Salary - 30k DOE, plus bonus schemeOur Client is a financial services company based in Glasgow that provides consumer finance and loan servicing solutions for clients in the Motor Finance and Education and Training sector. The business is entering a period of expansion and we now have a fantastic opportunity for an experienced Operations Advisor to join our team. The RoleWorking as part of a small dedicated team, you'll provide first class service to our clients and customers as well as supporting the Operations Manager by carrying out a broad range of duties including:* Answering telephone calls and dealing with customer and client queries* Dealing with customer communications via email and letter and managing as appropriate* Processing loan applications and customer and client payments * Managing various banking processes including BACS, DD postings, cancellations and reconciliations* Liaising with and providing information to various third parties including Credit Reference and Fraud Prevention Agencies * Assisting the Operations Manager with the production of meaningful Management Information to assist key internal and external stakeholders* Providing administrative support to the Operations Manager as requiredYou'll have a minimum of two years' experience within an Operations/Senior Customer Service Advisor role within a Financial Services/Contact Centre environment, strong administration skills and good written and verbal communication skills. You should have a proven track record of providing service excellence, strong attention to detail, good PC skills and be flexible and adaptable in your approach to work.

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