Service Manager

Prime Workforce

Posted 11 hours ago, valid for a month

Glasgow, City of Glasgow G62 6EP, Scotland

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The Service Manager position is a permanent role based in Scotland, requiring occasional travel and overnight stays.
The salary for this role ranges from £35,000 to £37,500, and candidates must hold a valid SIA Licence and Driver’s Licence.
Key responsibilities include managing service delivery, overseeing invoice management, and conducting site surveys.
The ideal candidate should possess exceptional organizational skills and multitasking capabilities, with a focus on customer expectations and incident resolution.
Experience in a similar role is required, although the specific number of years is not mentioned in the job description.

Reports to: GM

Contract: Permanent

Shift Pattern: Mon -Fri 10:00-19:00

Based: Scotland wide. Occasional need to travel and overnight.

Salary: £35,000 - £37,500

You must have a valid SIA Licence and Driver’s Licence to be eligible for this role.

Your Role:

Service manager holds a crucial position in facilitating the seamless operation of our business. Reporting to the General Manager and providing support to the Select management team, this role Exceptional organizational skills, multitasking capabilities.

Responsibilities

Deployment set up
Service delivery
Service visits

Key Tasks

· Take the lead on Invoice Management and Payment of suppliers

Manage supplier service delivery and quality
Site surveys prior to sale and reconfigurations
Organise site packs
Set up cleaning and security labour deployments
Arrange 1st day and 7th day with Area Support Manager.
Good engagement with Prime Secure support contract: Security Managers, Monitoring Station, and Engineering. Ensure all set up and ongoing service visits are carried out.
Manage and action guard reporting from Monitoring Station inc check call issue / book on / off issues / C&W issues
Manage and action CCTV reporting from Monitoring Station inc isolations / housekeeping / faults.
Quarterly service visits across CCTV, guarding and cleaning. Get feedback and resolve issues
Manage and react to shift blow-out
Manage customer expectations
Ensure Key Terms are upheld. Process billing; recons, damage, client led issues etc
Onboard new suppliers and host performance meetings as required
Work to KPIs as set out.
Incident resolution visits as required
New business as required: Visit new site opportunities. Upsell in current sites.
Post Installations as required
C&W checks as required

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