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Customer Service Executive
Glasgow, Hybrid, 2 days onsite
137.20 per day
Temporary 2 months, Full Time
Are you passionate about delivering exceptional service and making a real difference for corporate and commercial customers? Do you thrive in a dynamic environment where your skills and dedication are valued? If so, we have the perfect opportunity for you!
Who will you be working for?
We are proud to partner with a leading banking organisation that excels in providing top-tier services to corporate and commercial customers. Our client is renowned for consistently striving to exceed customer expectations. Their team is dedicated to delivering a service that is second to none, ensuring client satisfaction.
The Opportunity?
As a Specialist Customer Service Executive, you will be the first point of contact for our client's esteemed commercial and corporate clients. Imagine being the go-to person who ensures their needs are met with excellence across various channels, including voice, email, and secure messaging. Your role is pivotal in attracting and retaining high-value customers by fulfilling their servicing requests and supporting internal teams with technical expertise.
What You'll Do
- You will handle customer interactions with professionalism and care, ensuring every experience is positive and productive.
- You will assist with transactional banking and digital product services, helping clients navigate and benefit from our client's offerings.
- Own the Customer Experience by taking charge of resolving requests at the first point of contact and manage hand-offs to back-office and third-party stakeholders, maintaining ownership of the resolution process.
What You'll Bring
- Your experience in working with internal and external stakeholders will be crucial in driving timely and effective customer outcomes.
- Your knowledge of commercial and corporate clients, including their structures and digital needs, will help you provide tailored and impactful service.
- Your ability to achieve KPIs and adhere to risk and control procedures will ensure a top-notch customer experience.
The key details!
- 137.20 per day
- 2 month contract
- Hybrid working, 2 days a week in the office.
- Office based in Central Glasgow, Scotland.
- 2 weeks of full on site training.
- Working 9am to 5pm, 5 days a week, Monday to Friday.
- ASAP Start date!
Are you ready to take on this exciting challenge and be part of a team that prides itself on delivering unparalleled service? Apply now and let's make a difference together!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
