Credit Controller

Our client,aprominent property management firm known for its commitment to excellence and client-focused services, is seeking a skilled and experienced Credit Controller to join their dynamic team in Glasgow. They arerecognised for managing a diverse portfolio of commercial properties with precision and a strong emphasis on financial performance. The successful candidate will be integral to theiroperations, taking on a critical role in managing the collection of occupier charges, ensuring the timely recovery of funds, and contributing to the overall financial health and success of the company's property management services.

Key Responsibilities:

• Efficiently manage credit control to support the timely collection of occupier charges on behalf of clients.
• Oversee the collection of outstanding monies, including rent and service charges, in alignment with both client and company targets.
• Collaborate with the surveying team to implement the client's arrears strategy, ensuring service delivery expectations are met and addressing any necessary legal enforcement actions.
• Engage with occupiers, both verbally and in writing, to resolve disputes and manage challenging situations, while maintaining strong relationships.
• Monitor and report on arrears and payment plans in line with internal policies and client requirements, ensuring the appropriate enforcement of CRAR or litigation actions.
• Prepare and present detailed reports, such as Aged Debts and Collection Performance, for clients and the Property Management team, adhering to all relevant requirements.
• Accurately identify occupier income and unallocated cash items, maintaining precise records in the Property Management Systems.
• Ensure compliance with statutory and internal regulations, including company policies, RICS standards, and any relevant legal timelines.

Skills and Competencies:

• Proficient in IT systems relevant to the role.
• Solid understanding of the RICS code of practice for service charges.
• Adequate knowledge of health and safety legislation and statutory requirements for commercial buildings.
• Basic understanding of marketing principles.
• Strong communication skills for effective interaction with internal and external stakeholders.
• Excellent written skills for client reporting.
• High attention to detail in system and data management.

Experience:

• Previous experience in credit control within commercial property management is essential.