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Customer Dispute Advisor

CCA Recruitment Group
Posted 18 days ago, valid for 6 days
Location

Glasgow, City of Glasgow G62 6EP, Scotland

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are hiring a Customer Dispute Advisor for our client's team in Glasgow.
  • The role involves managing customer queries related to suspected fraud and guiding them through the claims process.
  • Candidates should have at least 2 years of experience in a customer service role.
  • The position offers a salary of £25,000 along with a pension scheme, life assurance, and holiday flexibility.
  • This opportunity promises a great work-life balance and potential for career growth.

We are hiring a Customer Dispute Advisor to join our clients dynamic team in Glasgow. You’ll be responsible for managing customer queries related to suspected fraud, ensuring each case is handled smoothly from initial report through to resolution.

Key Responsibilities:

  • Serve as the main contact for customers reporting fraudulent activity on their accounts.
  • Guide customers through the claims process, updating them at each stage.
  • Investigate, document, and manage claims to completion with accuracy and care.
  • Maintain detailed records and comply with security and privacy standards.

Benefits:

  • Pension Scheme
  • Life Assurance: 5x your salary
  • Holiday Flexibility: Option to buy & sell holiday days
  • Annual Bonus
  • Share Purchase Option

Why Join Us?This role offers a fantastic work-life balance, career growth potential, and excellent benefits. If you’re customer-focused and ready to make an impact, we’d love to hear from you!

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.