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Customer Service Advisor - 35-Hour Work Week
Kickstart Your Career in Financial Services with an Award-Winning Company
Are you passionate about helping people and ready to take the next step in your career? Join our team as a Customer Service Advisor and become the first point of contact for our valued customers. This is a fantastic opportunity to start your career in financial services with a company renowned for its excellence and innovation.
Role Overview
As a Customer Service Advisor, you'll assist customers with inquiries, resolve issues, and provide accurate information about our products and services. You'll collaborate with various teams to ensure customer concerns are resolved promptly, all while delivering an exceptional service experience.
Key Responsibilities
- Respond to customer inquiries via phone and email.
- Understand and assess customer needs to provide tailored solutions and recommendations.
- Handle complaints with empathy, aiming for swift and satisfactory resolution.
- Escalate complex or unresolved issues to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on product knowledge and company policies to ensure accurate support.
- Proactively follow up with customers, ensuring their needs are met and gathering feedback for service improvements.
- Uphold company policies, ensuring excellent service standards and confidentiality.
What We're Looking For
- Previous customer service experience is a must.
- Excellent verbal and written communication skills.
- Empathy and patience, particularly when managing challenging situations.
- Ability to multitask and manage priorities in a fast-paced environment.
- Ideally you will have experience with customer service software, CRM systems, and relevant tools, but don't worry full training will be provided.
What's in It for You?
- Salary: 22,000 per annum.
- Benefits: Enhanced pension and private healthcare.
- Work Schedule: Monday to Friday, 35 hrs per week, no late nights or weekends!
- Career Growth: Opportunity to progress within a leading company.
This is your chance to join an award-winning organisation that values its employees and provides the perfect platform to grow your career in financial services. Apply today!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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