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Customer Service Advisor

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Posted 17 hours ago, valid for 11 days
Location

Glasgow, City of Glasgow G62 6EP, Scotland

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position offers a salary of £26k and is located in Glasgow City Centre.
  • This role is with a leading independent plant and equipment rental company that has over 50 years of experience.
  • Candidates should have a proven track record in a customer-focused environment, with experience in a fast-paced call center setting.
  • Preferred qualifications include experience in the hire industry and proficiency in MS Office, particularly Excel and Word.
  • The company promotes employee growth and offers additional benefits, including staff incentives and access to an in-house Learning & Development team.

Customer Service Advsior

Salary - £26k

Location - Glasgow City Centre

My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide.

When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning & Development team to maximise personal and professional development.

The role

The Customer Service Administrator will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.

Other duties and responsibilities include, but not limited to:

  • Taking inbound calls from customers
  • Providing quotations and processing orders
  • Operating and maintaining spreadsheets
  • Liaising with internal departments and external stakeholders
  • Producing weekly reports
  • Raising contracts and discussing with customers

In return for the above, you will receive:

  • Salary £26k
  • Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
  • Great additional benefits including staff incentives and loyalty holidays
  • Employee Welfare Fund (company funded social events)
  • Access to in-house Learning & Development team

About you:

You will have a proven track record within a customer focussed environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.

You will also have:

  • Experience of working in the hire industry would be advantageous
  • The ability to work effectively under pressure and prioritise your workload
  • The ability to meet deadlines
  • Strong attention to detail and be highly organised
  • Effective communication skills, both written and verbal
  • Proficient skills in MS Office packages including Excel and Word

If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.