- Gathering and presenting evidence to ensure a fair customer outcome.
- Building a relationship with customers, to guide them through the complaints process.
- Managing a workload and investigating regulated complaints
- Providing a first class customer experience, in line with regulatory standards.
- Making decisions on cases and calculating payments
Back to searchPortuguese Speaker Required
Meraki Talent Limited
Posted a day ago, valid for 6 hours
Glasgow, City of Glasgow G62 6EP, Scotland
£20,000 - £24,000 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Meraki Talent is looking for an experienced Complaints Handler for a permanent position in Glasgow.
- Candidates must be fluent in Portuguese at a business level and have a background in regulated complaints, particularly in the Financial Services market.
- The role involves supporting customers through their complaint journey, managing a busy workload, and ensuring compliance with regulatory standards.
- This position offers an excellent salary along with competitive benefits.
- Applicants should have relevant experience in handling complaint cases to be considered for this opportunity.
