- Gathering and presenting evidence to ensure a fair customer outcome.
- Building a relationship with customers, to guide them through the complaints process.
- Managing a workload and investigating regulated complaints
- Providing a first class customer experience, in line with regulatory standards.
- Making decisions on cases and calculating payments
Back to searchPortuguese Speaker Required
Meraki Talent Limited
Posted 25 days ago, valid for 6 days
Glasgow, City of Glasgow G62 6EP, Scotland
£20,000 - £24,000 per annum
Full Time
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Sonic Summary
- Meraki Talent is looking for an experienced Complaints Handler for a permanent position in Glasgow.
- Candidates must be fluent in Portuguese at a business level and have a background in regulated complaints, particularly in the Financial Services market.
- The role involves supporting customers through their complaint journey, managing a busy workload, and ensuring compliance with regulatory standards.
- This position offers an excellent salary along with competitive benefits.
- Applicants should have relevant experience in handling complaint cases to be considered for this opportunity.
